I purchased a jacket for my daughter for Christmas (her only gift) that was $104.00 and when I contacted the company to get an exchange for a smaller size they denied the request because they said that each item is "custom made" which is not true as the website has more jackets in the smaller size.The jacket I purchased was NEVER used & is still in the plastic bag with the tags still attached.
The company offered to give me a discount to purchase other items on their website, which I was not only offended by but the fact that I had already spent over $100.00 on a jacket that they would not let me exchange for a smaller size that did not cost more or less; it was just a size smaller.I just want to let other consumers that this company has no intentions of honoring their return policy or helping their customers.
Review about: Hoodie.
Reason of review: Poor customer service.
Monetary Loss: $104.
Preferred solution: An exchange of a jacket for a smaller size.
I didn't like: Customer service and not honoring their exchange policy.