I purchased a jacket for my daughter for Christmas (her only gift) that was $104.00 and when I contacted the company to get an exchange for a smaller size they denied the request because they said that each item is "custom made" which is not true as the website has more jackets in the smaller size. The jacket I purchased was NEVER used & is still in the plastic bag with the tags still attached.
The company offered to give me a discount to purchase other items on their website, which I was not only offended by but the fact that I had already spent over $100.00 on a jacket that they would not let me exchange for a smaller size that did not cost more or less; it was just a size smaller. I just want to let other consumers that this company has no intentions of honoring their return policy or helping their customers.
Review about: Star Wars Chewbacca Hoodie.
Reason of review: Poor customer service.
Monetary Loss: $104.
Preferred solution: An exchange of a jacket for a smaller size.
I didn't like: Customer service and not honoring their exchange policy.